Returns & Refunds Policy

General Return Policy

At Caiden Guards, we are committed to ensuring your satisfaction with our products. If you have any complaints or feel the product is not up to your expectations, please contact us at support@caidenguards.in. We will do our utmost to address your concerns.

Design Variations

Please note that our screen guards may have slight design variations for different car models, which do not affect their protective qualities. We prioritize your satisfaction in all our designs.

Return Eligibility

Returns and refunds are applicable only for products that are broken or unfit for use. If your product meets these criteria, you may be eligible for a return or refund. We cannot accept returns for mismatched expectations, wrong items ordered, or change of heart.

Reporting Period

Inspect your products upon receipt. If you find them broken or unfit, report this to our customer service within three days. Claims beyond this period cannot be processed.

Return Process

Contact us at support@caidenguards.in within the three-day period with your order number and issue description. We may request photographs of the damaged item. We'll provide instructions for the return after confirming your product's eligibility.

Refund Process

After receiving your return, we'll inspect the product. If the damage or defect is confirmed, a full refund will be processed to your original payment method. The transaction may take some time to appear on your account, depending on your bank's policies.

Shipping Costs

Customers bear the shipping costs for returns. If the return is due to our error, we will cover these costs.

Policy Changes

Caiden Guards reserves the right to change this policy. Please review it frequently. Changes take effect immediately upon posting on our website.

Cancellation Policy for Prepaid Orders

We process orders quickly to ensure prompt delivery. Cancellations for prepaid orders are accepted within two hours of placement. Contact our customer service with your order number to cancel.

Exchange Policy

Exchanges are available for damaged products or incorrect shipments. Contact our customer service with your order number and issue description for an exchange. We may request photographs for verification. Exchanges for wrong items ordered by the customer are not supported.